HELP
Help Center
Answers to common questions. Still stuck? Let us know via report a problem / feedback.
AI agent
What is the AI agent?
It's a helper that actually edits when you ask. Pick one of seven artists and say something like "add subtitles here" — it doesn't just answer, it changes the timeline. It lives in both the sound studio and the video studio.
Does the agent cost tokens?
Yes — each message you send costs tokens. The price is shown before you send, along with how much this session has used. Leaving the agent on without talking to it costs nothing.
What if the agent gets it wrong?
You can undo everything it did in a turn. Anything hard to reverse, like deleting, is confirmed with you first. Tokens already spent are not returned by an undo, though.
Video studio
What can the video studio do?
Cut and join clips, grade the color, add subtitles and dubbing. It's split into four rooms — edit, retouch, sim and sound — and they all work on the same timeline. The AI agent is on the left in every one of them.
How do I bring a video in?
Use “Import” at the top left of the video studio and pick a file — it lands on the timeline. Stems you separated in the sound studio also show up in the Sources list, ready to drag in.
How do subtitles and dubbing work?
In the Sound room you can pull subtitles out, then lay another voice over them. Both cost tokens, and the amount is shown before you start.
Separation
What is stem separation?
It splits a song you upload into parts (stems) like vocals, drums, bass, and accompaniment. You can then place each sound anywhere in 3D space and listen.
How do I separate a song?
In the studio's Listen mode, drag and drop a song file and separation starts automatically. We'll notify you when it's done, and the result is saved to My Tracks.
How long does separation take?
Usually 1–3 minutes depending on the track length. Once a song is separated, you can recall it instantly without separating again.
Tokens
What are tokens and how are they used?
Tokens are credits for the paid features. Stem separation costs 8 tokens per minute of the song (12 per minute for the fine 6-stem split), and making music, subtitles, dubbing and the AI agent each cost tokens too. The amount is always shown before you start. You get 30 free tokens when you sign up. Subscribers can connect their own API keys. Provider charges are separate.
How do I get more tokens?
A subscription refills 75 tokens every month automatically. If you need more, you can buy token packs on the billing page (subscribers only).
Do tokens expire?
Subscription tokens are best used within the month. Tokens you purchase directly never expire and stay on your account.
Can I use my own API key?
Subscribers can connect Replicate, fal, OpenAI, Anthropic and Google keys in My Page → My API keys. Supported features and verified models use your connected key. Ullimo deducts the tokens shown before execution; your AI provider bills your account separately. Keys are stored encrypted, never displayed again, and can be deleted anytime.
Visibility
How do I set who can see my work?
Each work can be set to private, invite link, followers, mutuals, or public. Public works appear in the gallery and search.
How do I get my work into the gallery?
Open the share menu and set visibility to Public — it then appears in the gallery. Switch back to private and it's removed immediately.
Export
Can I export what I make?
Scenes you build in Compose mode can be recorded as a cinematic clip (video) and downloaded. Your account, profile, and usage history can be exported as JSON from My data on your profile page.
Can I download my account data?
Yes. On your profile page, tap Download my data to get a single JSON file with your account, profile, and usage history (up to twice an hour).
Copyright
Can I upload any song?
Only upload audio you own the rights to or are licensed to use. Respect copyright when you publish or share separated results, too.
What if I find a copyright violation?
You can report it on the copyright report page. We review every report and take action.
Still have a question?
If you can't find your answer, reach out anytime — we're happy to help.
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